Terms & Service

1. Introduction

Welcome to ErosPulse Electronics, your trusted source for mobile phone parts. These Terms of Service ("Terms") govern your use of erospulse.com ("website") and all services provided by Shenzhen Yan Shan Yun Shui Culture Co., Ltd.

2. Acceptance of Terms

By accessing and using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not use our services.

3. Payment Methods

Currently accepted payment methods through LianLian Pay:

• Visa
• Mastercard

All transactions are processed securely using industry-standard encryption. Additional payment options may be introduced with prior notice.

4. Order Policies

4.1 Order Placement

• Orders are confirmed upon successful payment
• Order confirmation sent via email
• Each order receives a unique tracking number

4.2 Order Modifications

• Modification window: Within 24 hours of order placement
• Changes must be requested before shipping
• Contact support@erospulse.com for modifications
• Modifications subject to inventory availability

5. Shipping and Delivery

• Free shipping on all orders worldwide
• Tax-inclusive pricing policy
• Delivery timeframes:
  • Standard Shipping: 10-15 business days
  • Express Shipping: 5-7 business days
• Tracking information provided via email
• Refer to Shipping Policy for detailed information

6. Product Terms

6.1 Product Usage

• Products intended for mobile device repair
• Professional installation recommended
• Technical support available via email

6.2 Customer Responsibility

• Proper installation required
• Professional technician consultation recommended
• We are not liable for:
  • Improper installation damage
  • Misuse of products
  • Unauthorized modifications
  • Consequential damages

7. Privacy and Data Protection

• Personal data collection limited to order processing
• Secure data storage using encryption
• Compliance with international data protection standards
• No unauthorized sharing of customer information
• Refer to Privacy Policy for complete details

8. Returns and Refunds

• 30-day return window for unused items
• Original packaging required
• Refund processing: 10 business days
• Return shipping costs:
  • Customer responsible for standard returns
  • Company covers costs for defective items
• See Return & Refund Policy for details

9. Warranty and Disclaimers

• Products warranted for manufacturing defects
• 30-day warranty period from delivery date
• Warranty excludes:
  • Installation damage
  • Unauthorized modifications
  • Normal wear and tear
  • Misuse or abuse

10. Intellectual Property

• All website content is our property
• Unauthorized use prohibited
• Trademarks and logos protected

11. Business Information

• Company: Shenzhen Yan Shan Yun Shui Culture Co., Ltd
• Business License: 91440300MA5HUU5T6A
• Address: 193-03 Dexin Road, Ebu Village, Ebu Town, Shenshan Special Cooperation Zone, Shenzhen, Guangdong, China 518260
• Contact: support@erospulse.com
• Phone: +86-15775776623

12. Amendments

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated revision date.

13. Contact Information

For questions about these Terms:

• Email: support@erospulse.com
• Hours: 9:00 AM - 6:00 PM (GMT+8), Monday - Friday
• Response Time: Within 24 hours

Last Updated: December 13, 2024