Shipping policy
Shipping Services
At ErosPulse Electronics, we are committed to providing transparent and convenient shipping services:
- Clearly defined shipping costs
- Tax-inclusive pricing
- No hidden fees or additional charges at delivery
- Customs duties handling varies by destination
Order Processing
1. Processing Time:
- Standard: 1-3 business days after payment confirmation
- Each order receives a confirmation email with tracking details
- Extended processing times may apply during holidays or peak seasons
- Customers will be notified of any anticipated delays
2. Quality Control:
- Every item undergoes inspection before shipping
- Secure packaging to ensure safe delivery
- Professional logistics partners only
Delivery Options & Times
Standard Shipping
- Delivery Time: 10-15 business days
- Full tracking provided
- Available worldwide
- Best value option
Express Shipping
- Delivery Time: 5-7 business days
- Priority handling
- Enhanced tracking
- Recommended for urgent orders
Note: Actual delivery times may vary based on destination and customs procedures
Tracking Your Order
- Tracking number provided via email upon shipment
- Real-time tracking updates available
- Track your package through carrier's website
- Email notifications at key shipping milestones
International Shipping Details
We serve customers worldwide with:
- International shipping services
- Customs clearance guidance
- Local customer support
- Shipping restrictions may apply
Shipping Restrictions
Please note:
- We cannot ship to P.O. boxes
- Some countries may have import restrictions
- Hazardous materials shipping limitations apply
- Special handling required for certain items
Undeliverable Packages
If a package is undeliverable due to:
- Incorrect address
- Refused delivery
- Failed delivery attempts
- Unclaimed package
The following applies:
- Customer must contact support@erospulse.com for assistance
- Additional shipping fees may apply for reshipment
- Original shipping fees are non-refundable
- Address verification required before reshipment
Package Protection
- Standard shipping protection included
- Coverage for lost packages
- Damage claims must be reported within 48 hours of delivery
- Photo documentation required for damage claims
Contact Information
For shipping related inquiries:
- Email: support@erospulse.com
- Phone: +86-15775776623
- Business Hours: 9:00 AM - 6:00 PM (GMT+8), Monday - Friday
- Response Time: Within 24 hours
Business Information
- Company: Shenzhen Yan Shan Yun Shui Culture Co., Ltd
- Address: 193-03 Dexin Road, Ebu Village, Ebu Town, Shenshan Special Cooperation Zone, Shenzhen, Guangdong, China 518260
- Business License: 91440300MA5HUU5T6A
Last Updated: December 13, 2024