Return & Refund Policy

Our Commitment to You

At ErosPulse Electronics, we stand behind the quality of our mobile phone parts and are committed to providing our customers with the best shopping experience. We understand that sometimes a purchase may not meet your expectations, which is why we offer a comprehensive return and refund policy.

Return Policy Overview

  • Return Window: 30 days from the date of delivery
  • Condition Requirements: Items must be unused, with original tags, and in original packaging
  • Required Documentation: Original receipt or proof of purchase
  • Return Shipping: Return address provided upon approval

Quality Guarantee

To ensure high standards, all items are inspected before shipping. If you receive a defective, damaged, or incorrect item, please contact our customer service team immediately. We will resolve the issue by:

  • Free return shipping
  • Immediate replacement of the item
  • Full refund, including original shipping costs
  • Priority handling of your case

Return Process

Initiate Return:

Return Authorization:

  • We will review your request and provide return instructions.
  • Approved returns will receive a return shipping label and address.
  • International customers will receive specific instructions based on their location.

Shipping the Return:

  • Return Address: Shenzhen Yan Shan Yun Shui Culture Co., Ltd. 193-03 Dexin Road, Ebu Village, Ebu Town, Shenshan Special Cooperation Zone, Shenzhen, Guangdong, China

    Refund Process

    • Inspection: All returns are inspected within 2 business days of receipt.
    • Processing: Refunds are processed within 10 business days after approval.
    • Refund Method: Refunds will be issued to the original payment method.
    • Bank Processing: Additional 5-7 business days may be required for bank processing.

    Special Policies

    EU Customers:

    In compliance with EU consumer protection laws:
    • 14-day cooling-off period.
    • Right to cancel orders without reason.
    • Full refund, including standard shipping costs.
    • Return shipping costs may be the customer's responsibility.

      Non-Returnable Items

      The following items are not eligible for return:

      • Customized or personalized products
      • Hazardous materials, flammable liquids, or gases
      • Gift cards or promotional products
      • Items marked as "final sale"

      Exchanges

      For size or style exchanges:

      • Return the original item following our return process.
      • Place a new order for the desired item.
      • Refund for the original order will be processed separately.

      Contact & Support

      • Customer Service Hours: 9:00 AM - 6:00 PM (GMT+8), Monday - Friday
      • Email: support@erospulse.com
      • Phone: +86-15775776623
      • Response Time: Within 24 hours

      Business Information

      • Company Name: Shenzhen Yan Shan Yun Shui Culture Co., Ltd.
      • Business License: 91440300MA5HUU5T6A
      • Registered Address: 193-03 Dexin Road, Ebu Village, Ebu Town, Shenshan Special Cooperation Zone, Shenzhen, Guangdong, China
      • Operating Hours: 9:00 AM - 6:00 PM (GMT+8), Monday - Friday

      Note: This policy was last updated on December 13, 2024. Any changes will be posted on this page with an updated revision date.