Privacy Policy

Last Updated: December 13, 2024

This Privacy Policy describes how ErosPulse Electronics ("we", "us", or "our"), operated by Shenzhen Yan Shan Yun Shui Culture Co., Ltd., collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from erospulse.com (the "Site") or otherwise communicate with us (collectively, the "Services").

1. Introduction & Scope

This policy applies to all users of our Services. By using our Site and Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Information You Provide Directly:

  • Contact information (name, address, phone number, email)
  • Order details (billing address, shipping address, payment information)
  • Account information (username, password, security questions)
  • Customer service communications
  • Product reviews and feedback

2.2 Information Collected Automatically:

  • Device and browser information
  • IP address and location data
  • Shopping behavior and preferences
  • Site usage data through cookies and similar technologies
  • Transaction history

2.3 Information from Third Parties:

  • Payment processor (LianLian Pay)
  • Shipping providers
  • E-commerce platform (Shopify)
  • Marketing and analytics partners

3. How We Use Your Information

3.1 Essential Operations:

  • Processing and fulfilling orders
  • Managing your account
  • Providing customer support
  • Sending transaction confirmations
  • Delivering order updates

3.2 Business Purposes:

  • Improving our products and services
  • Analyzing site performance
  • Preventing fraud
  • Customizing your shopping experience
  • Marketing and promotional communications

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • SSL encryption
  • Secure payment processing through LianLian Pay
  • Regular security assessments
  • Employee data handling training
  • Secure data storage systems

5. Information Sharing

We may share your information with:

  • Service providers (payment, shipping, customer support)
  • E-commerce platform (Shopify)
  • Analytics providers
  • Law enforcement when required by law

We do not sell your personal information to third parties.

6. International Data Transfers

As a global e-commerce business, we may transfer your data internationally. We ensure appropriate safeguards:

  • Standard Contractual Clauses
  • Data Processing Agreements
  • Security assessments of partners
  • Compliance with international data protection laws

7. Your Privacy Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Opt-out of marketing communications
  • Request data portability
  • Withdraw consent

8. Cookie Policy

We use cookies and similar technologies for:

  • Essential site functionality
  • Shopping cart management
  • User preferences
  • Analytics and performance
  • Marketing optimization

You can manage cookie preferences through your browser settings.

9. Children's Privacy

Our Services are not intended for children under 16. We do not knowingly collect or maintain information from children under 16.

10. Data Retention

We retain your information for:

  • Active accounts: Duration of account activity
  • Completed orders: 7 years (tax/legal requirements)
  • Marketing purposes: Until opt-out
  • Inactive accounts: 2 years unless otherwise required

11. Changes to This Policy

We may update this policy periodically. Significant changes will be notified through:

  • Site notifications
  • Email communications
  • Policy update date

12. Contact Us

For privacy-related inquiries:

  • Email: support@erospulse.com
  • Phone: +86-15775776623
  • Address: Shenzhen Yan Shan Yun Shui Culture Co., Ltd. 193-03, Dexin Road, Ebu Village Ebu Town, Shenshan Special Cooperation Zone Shenzhen, Guangdong, China 518260
  • Business License: 91440300MA5HUU5T6A
  • Business Hours: 9:00 AM - 6:00 PM (GMT+8), Monday - Friday

13. Legal Compliance

We comply with applicable data protection laws including:

  • General Data Protection Regulation (GDPR)
  • California Consumer Privacy Act (CCPA)
  • China's Personal Information Protection Law (PIPL)
  • Other applicable regional regulations

14. Special Categories of Data

We do not process sensitive personal data unless:

  • Required by law
  • Explicitly consented by you
  • Necessary for legal claims

15. Data Protection Rights

For EU/UK residents:

  • Right to be informed
  • Right to access
  • Right to rectification
  • Right to erasure
  • Right to restrict processing
  • Right to data portability
  • Right to object
  • Rights related to automated decision making

To exercise these rights, please contact support@erospulse.com.

Note: This policy was last updated on December 13, 2024. Previous versions of this policy are available upon request.